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Useful Contacts

Forgotten Password on Our Tesco

You can use the ‘Having trouble logging in?’ link at log in to reset your password instantly. Simply enter your details and use the temporary password provided to you to log in.

Once you have logged in, you can change your password to one that is personal to you by going to ‘My Account’.

If you find that this does not work, please send an email to with your employee number and date of birth.


The Colleague Room

The Colleague Room is a web based portal with a single sign-on to view all your Tesco benefits.

The URL is and colleagues can e-mail The Colleague Room Support Team at


Tesco Benefits

Supports you to ask questions about your core benefits.


Tesco Pension Scheme (closed) and the Tesco Retirement Savings Plan

Information on the Tesco Pension Scheme (closed 21 November 2015) can be found at the website below:

User name: tesco Password: mypension

For information on the current Tesco Retirement Savings Plan click here (or here for WL3 and above), or go to

Alternatively, you can email or call the Tesco Pensions Helpline on 0345 070 1113.

  • 9am to 5pm Monday to Friday.
  • Select option 1 for the Tesco Retirement Savings Plan
  • Select option 2 for the (closed) Tesco Pension Scheme
  • Local rate call from most phone lines, but could be higher from a mobile (pay as you go)



For any uniform related query please contact:

Email: or


Protector Line

Landline Freephone: 0800 374199


If you have a concern about something happening at work, for example, a dishonest activity, a criminal offence or  something endangering you or other colleagues, the public, or the environment, you can call the Protector Line in confidence.



If you require any references please use the below email or postal addresses:

Postal Address:  Payroll Team, Tesco House, Ground Floor, Highwoods, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA


Training and Development

Both websites give more information about careers within Tesco and greater detail about the schemes available.

Website: Learning at Tesco
For all your leadership and Operational Training.  (You will need your employee number to log in).


Colleague Clubcard

Helpline: 0800 085 3575





Tesco Corporate Website

This website holds a wealth of information under the key sections ‘About us’, ‘Investors’, ‘News’, ‘Corporate Responsibility’, ‘Careers’, ‘Videos’ and ‘Contacts’


Every Comment Helps

The feedback tool that lets our customers share their shopping experiences with us.


Joining the Union

We recognise SATA (Supervisory, Administrative and Technical Association) who are a division of USDAW (Union of Shop, Distributive and Allied workers) for collective representation. Membership of SATA is available for both full and part time colleagues.  You will receive further details during your induction, or contact your Union Representative, Manager or Personnel Manager for more information.


Equiniti (Shares)

Tel: 0371 384 2976

Our Tesco queries

If you have any questions or queries about using Our Tesco, simply fill out the form below and we will be in touch soon!

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